Read on to understand the key arguments made by the parties and interveners in the Supreme Court hearing of the motor finance commission appeal by Close Brothers and FirstRand Bank against the Court of Appeal's decision of October 2024. Find out the next key steps and dependencies and the relevance of the Supreme Court outcome to the FCA's redress scheme plans, FOS decision judicial review, complaints handling pause and litigation more generally.
Motor Finance Commission: What happens next after the Hopcraft Supreme Court hearing arguments?
The key issues for the Court were:
- Did the motor finance dealers owe disinterested or fiduciary duties to their customers?
- If so, were those duties breached?
- If yes, are the lenders liable to pay compensation as accessories to that breach?
- Was the credit agreement between the lender and customer unfair under s.140A of the Consumer Credit Act 1974? (Johnson appeal only)
The below is a very high-level summary and simplification of the key arguments made by the parties, which does not purport to capture every point made.
The Court considered the Appellant lenders' arguments that (1) car dealers owe no fiduciary duty to customers, (2) the tort of bribery should be abolished, and (3) that for lender accessory liability, a narrow test for dishonesty should be applied.
The turn of the Respondents customers and Interveners. They argued for (1) the finding of a fiduciary duty between the dealer and customer, highlighting the dealer's role in the decision-making process by the customer in establishing a fiduciary duty, and (2) against the abolition of bribery. The Court also heard from the NFDA as an intervening party, which provided context on the role of the dealer and market practices.
The Respondents concluded their submissions, arguing that a broad test for dishonesty should be applied with respect to accessory liability. The Court also heard from the FCA as the second intervening party, who highlighted public interest, plans for a redress scheme, and cautioning against treating all motor finance dealers as fiduciaries. The Appellants had the final word and responded to the Respondents' arguments.
What’s next?
The Supreme Court indicated that July would be a reasonable time period to expect a judgment.
The FCA has strongly indicated that it will establish a formal industry redress scheme and is likely to use its powers under s.404 FSMA. However, this process has a number of stages including pre-consultation and the requirement for a public consultation of the proposed rules of the scheme with the opportunity for feedback. Such a scheme would likely need to:
- Be based on legal rights of customers that could be brought in litigation – for example, it would not be enough to base the scheme on Principle 6 (Treating Customers Fairly) or Principle 12 (the Consumer Duty) or guidance, which are not privately enforceable by consumers. The FCA will look to the outcome of the Supreme Court to help it identify what legal rights it can be based on. If the Supreme Court finds against the customers, the FCA may need to find an alternative basis for its scheme.
- Consider whether those rights could be enforced against lenders, or just brokers, in order to determine which parties the scheme should cover.
- Set out other aspects of its scope – for example, whether it will apply to DCA commission arrangements only, the time period it will cover and whether customers will be automatically included or will need to "opt in".
- Take into account the findings of its s.166 skilled persons diagnostic work, which included consideration of the wider operation of the motor finance market and whether these commission arrangements are likely to have caused financial loss to customers; and
- Set a process for assessing which customers receive redress and how that should be calculated.
In terms of finality, any customers dissatisfied with their offer of redress under the scheme could generally refer it to the FOS for determination in accordance with the scheme rules.
Alongside the Supreme Court decision and the FCA redress scheme, the FOS decisions finding in favour of customers are subject to appeal in the Court of Appeal. That hearing is being heard on 1 to 3 July 2025. The resulting judgment, particularly in relation to whether there is a breach of CONC 5.4.3, may help the FCA confirm whether to base its redress scheme on this breach of the rules in its consumer credit sourcebook.
It may also help firms determine how to conclude complaints which are outside the scope of the FCA redress scheme.
Inevitably, there will be limits to the scope of both the FCA redress scheme and FOS complaints, and no doubt claims management companies and claimant law firms will be looking to find a basis in the Supreme Court judgment and elsewhere to bring litigation claims in such cases. Firms need to be ready to pivot to litigation as well as complaints.
What can firms be doing now?
- Have a plan in place for briefing stakeholders on the Supreme Court decision – we will be covering the judgment and you can sign up for our briefing HERE;
- Ensure that any complaints on pause are being progressed to the extent possible pending the pause being lifted;
- If you have significant exposure to motor finance commission redress, be engaging with the FCA and trade associations to explore the redress approach and scope of redress scheme rules;
- Be ready to interpret and respond to the FCA's announcement on its next steps for redress six weeks after the Supreme Court judgment is handed down, with appropriate legal support; and
- Think about tech you can use to execute the redress – at AG, we have an AI-enabled tech platform that hosts and operates redress exercises under our supervision. Contact us to ask for a live demo we have designed specifically for motor finance.
The Supreme Court decision will have consequences for both the FCA's redress plans and FOS complaints, but will not be the end of the story. There are multiple moving parts and the landscape is complex. Firms need to be ready to respond.
Sarah Thomas
Partner, Addleshaw Goddard LLP
Next steps
You can learn more about motor finance commission and read across on our dedicated webpage, which provides an interactive timeline of key developments, and gives details of our AI-enabled motor finance redress platform, which we have built to support our delivery of motor finance redress exercises, using our years of experience of customer redress and remediation.
For copies of our daily emails summarising the hearing arguments in more detail, or to discuss our motor finance redress and litigation platforms, please contact Sarah Thomas or Jen Hedley.
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