Use the quick links to navigate to the videos down the page:

1. INTRODUCTION AND OVERVIEW


Access the transcript here

 

2. CONSUMER CREDIT PRODUCTS: LOANS, CREDIT CARDS AND CHARGE CARDS


Access the transcript here

 

3. CURRENT ACCOUNTS AND SAVINGS ACCOUNTS


Access the transcript here

 

4. INSURANCE


Access the transcript here

 

5. PAYMENT SERVICES AND E-MONEY


Access the transcript here

 

6. MORTGAGES


Access the transcript here

 

7. COMMERCIAL BANKING PRODUCTS


Access the transcript here

 

8. ASSET FINANCE


Access the transcript here

 

Key contacts