Use the quick links to navigate to the videos down the page:
1. INTRODUCTION AND OVERVIEW
2. CONSUMER CREDIT PRODUCTS: LOANS, CREDIT CARDS AND CHARGE CARDS
3. CURRENT ACCOUNTS AND SAVINGS ACCOUNTS
4. INSURANCE
5. PAYMENT SERVICES AND E-MONEY
6. MORTGAGES
7. COMMERCIAL BANKING PRODUCTS
8. ASSET FINANCE
Consumer Duty Evaluator
We have developed a Toolkit to assist firms with preparing implementation plans in line with the FCA's expectations, as well as ongoing compliance with the new Consumer Duty rules during the course of 2023/2024 and beyond.
Access the Evaluator brochure