Securing the benefits of technological advancement

Robotic Process Automation (RPA) has been helping organisations improve the efficiency of processes by automating routine business processes for a number of years – indeed, the automation of back office processes has become an increasingly standard offering. The more recent development of Artificial Intelligence (AI) adds a new layer of autonomy to robotic automation due to its "self-learning" capability, opening up the possibility of automating more processes and more steps in those processes.

The market is rapidly advancing with recent developments in technology.

  • We are now seeing advances in the application of RPA and AI in customer-facing functions as providers add cognitive capabilities to their tools.
  • Large scale automation is possible and end-to-end processes can be performed with very little human interaction.

PwC has estimated that 45% of all work activities eventually might be automated this way (PwC: Organize your future with robotic process automation).

Download this publication in PDF

 

Key contacts

James Whittaker

James Whittaker

Partner, Commercial Services
United Kingdom

View profile
Phil McGough

Phil McGough

Partner, Commercial Contracts
United Kingdom

View profile
Priscilla Hetherton

Priscilla Hetherton

Associate, Commercial Services
Leeds, UK

View profile