In his determination in Mr Y (PO-16391) the Deputy Pensions Ombudsman has held that Trustees were within their rights to decline to provide a member with more than one binding transfer value quotation in a 12 month period.  


Legislation governing a member's statutory right to a transfer value provides that a member who has applied for one guaranteed transfer value quotation is not entitled to another until 12 months have elapsed since the previous application.  In the case of Mr Y, the member had obtained one binding transfer value quotation then discovered through the Scheme's online portal that his guaranteed transfer value would have been considerably higher had he applied one month later.  However the online portal made clear that the second transfer value was given for illustrative purposes only and did not confer any benefit rights.  The Ombudsman held that the Trustees were entitled to decline the member's request for a second transfer value quotation notwithstanding that the member was willing to pay for it.

Key contacts

Rachel Rawnsley

Rachel Rawnsley

Partner, Head of Pensions
United Kingdom

View profile
Jade Murray

Jade Murray

Partner, Pensions
United Kingdom

View profile
Catherine McAllister

Catherine McAllister

Partner, Pensions
United Kingdom

View profile
Rachel Uttley

Rachel Uttley

Partner, Pensions
United Kingdom

View profile