20 September 2023
Share Print

Reasonable adjustments: are you making 'reasonable enquiries'?

To The Point

In the recent case of AECOM Ltd v Mallon the Employment Appeal Tribunal held that an employment tribunal was entitled to find that an employer's online job application form put an applicant with dyspraxia at a substantial disadvantage giving rise to the duty to make reasonable adjustments.  The EAT clarified that where an employer has 'constructive knowledge' that a prospective or current employee is likely to be placed at a substantial disadvantage by a 'provision, criterion or practice' (PCP) of the employer, an employer should make reasonable enquiries to understand the difficulties faced and, in this case, should have telephoned the job applicant to ask for more details. 

This case reminds employers of the importance of evaluating their PCPs to ensure that they are as inclusive as possible from the outset. Thereafter, employers should note that they are under a duty to make 'reasonable enquiries' into the effects of a prospective or current employee's disability to ensure that they can implement reasonable adjustments to avoid the disadvantage where one is identified.



This case is a useful reminder that the onus is on the employer to make the necessary enquiries where the duty to make reasonable adjustments may arise.  While an employer is not under a duty to make reasonable adjustments if it does not know, or cannot reasonably be expected to know, both that the applicant or employee has a disability and that it is likely to place them at a substantial disadvantage, it is necessary to make reasonable enquiries where it has actual or constructive knowledge that an individual's disability is likely to place them at a particular disadvantage.  

Having an understanding of the disability and the effects it has on the individual is an important step in evaluating the reasonable adjustments to be made.  Recent cases have highlighted the potential disadvantages faced by neurodivergent individuals and the diverse range of each condition means that a more tailored approach to making reasonable adjustments can help to alleviate the difficulties encountered.  Employers and recruiters should have a basic understanding of these conditions and should ensure they obtain information on the individual's particular difficulties so that reasonable adjustments can be put in place.


To the Point 

Subscribe for legal insights, industry updates, events and webinars to your inbox

Sign up now